FREQUENTLY ASKED QUESTIONS
DO I NEED TO BRING FOOD FOR PET(S)?
Please bring your own food, feeding instructions, and a measuring scoop. Please label all your food/treats. It is advised to always pack a little extra just in case there are unexpected delays in pickup. We do accept raw food (we have a fridge and freezer).
WHAT ELSE DO I NEED FOR MY PET(S) STAY?
Vaccination records (must be up to date)
Food – Write Dogs name and feeding instructions clearly on food bag / container. (Pack a little more than necessary in case your dog unexpectedly needs to stay longer than anticipated)
Bed or blanket for your dog to sleep on.
ARE VACCINATIONS REQUIRED? WHICH ONES?
Yes, we need to see current vaccination records for all dogs (we will make hard copy for our records). The required vaccines are:
Bordetella (Kennel/Canine Cough)
*Puppies may be boarded following their second Distemper/Parvo (DAPP) vaccination as well as their first Rabies vaccination.
Titre antibody tests are accepted.
WHAT IS KENNEL COUGH AND WHAT ARE YOUR POLICIES?
Kennel cough in dogs is similar to a chest cold in humans and unless there are other complicated issues present, the seriousness of the disease is about the same. It is highly contagious and unfortunately can easily be picked up anywhere, especially in places where there are other dogs present. Although we do require every dog to be up to date with their Bordetella vaccination, it is similar to the flu shot where it doesn't protect against every strain. The kennel cough symptoms usually show up 7-10 days after being exposed and unless there are other complicating factors involved, symptoms usually last for about 10 days. Dogs who are showing symptoms of kennel cough are not allowed in our facility and will be sent home with an emergency contact if symptoms present during their stay here. Symptoms include coughing, wheezing, mucus, loss of appetite, and lethargy. Dogs who have contracted the virus are welcome back a week after their last symptom clears. We advise you to consult your veterinarian with any questions about the virus and feel free to talk to our team with any concerns you may have.
DO YOU ADMINISTER MEDICATIONS?
Yes we can administer medications. Our staff is trained to administer pills, powders, and liquids.
WHEN DO I PAY?
You can pay when you drop off your pet(s) or when you pick them up. We accept cash, cheque, credit card, or debit. You can also pay online through our booking system.
WHAT IS YOUR CANCELLATION POLICY?
To cancel your dogs booking, simply phone, email, or cancel in booking software a minimum 72 hours before you pet(s) expected stay. Failure to cancel within 72 hours will result in a cancellation fee of 50% of what your invoice would have been.
Once a stay has started, you will be charged the full length of the booking unless notice is provided 48 hours before earlier pickup.
WHAT IF MY DOG IS DOG AGGRESSIVE?
If your dog does not interact with other dogs well, our facility allows them to have zero interaction with other pets. Your dog has it's own fenced run and will have private yard time ensuring no interaction with other dogs. If your dog requires private yard time, it is an extra $5/day charge.
WHAT IF MY DOG IS AGGRESSIVE WITH HUMANS?
We do not allow human aggressive dogs to board with us to ensure the safety of our staff.
DO YOU OFFER ANY DISCOUNTS?
Yes! We offer a punch pass program for our daycare clients. For $250 you receive 10 daycare visits- which is a savings of $25.
DO YOU OFFER DOG GROOMING?
No, this is not a service we are offering at this time.
WHAT ARE YOUR COVID-19 PROTOCALS?
There is only 1 group allowed in the office are at one time. Masks are mandatory and will be provided if you do not have one.
WHERE DO THE DOGS SLEEP?
Gracie's is a kennel based facility. Each dog has it's own individual dog run which includes a heated indoor/covered outdoor section.
IS THERE A DOG TRAINER YOU RECOMMEND?
DO YOU BOARD CATS?
Gracie's confidently recommends Nicole Courson from Paw and Order here in Nelson. She has options available privately at your home or a public space. Together we offer various board and train/play and train packages while your dog stays here at Gracie's. ALL training sessions and inquiries have to be booked directly through Nicole and her business.
We do not offer cat boarding at Gracie's.
DO YOU OFFER TOURS?
We offer tours Saturday morning by appointment only. Please contact us to book your appointment. We also have a virtual tour which can be viewed by clicking the button below.
WILL MY DOG BE INSIDE ALL DAY?
No, we let boarding dogs out at 7:00am daily. Dogs enjoy yard time and exercise until 6pm with breaks for feeding and a rest. They go outside for the final time of the day at 9pm.
DO YOU ALLOW AFTER HOURS DROPOFF/PICKUP?
No, we do not allow after hours check ins/check outs. If a client misses our 4-6pm pickup window for check out, their dog will have to stay an additional night and be picked up the next day between 8-10am or 4-6pm.
LOCAL NELSON RECOMMENDATIONS?
If you are visiting our beautiful town and looking for a great resource on everything Nelson, the Nelson Kootenay Lake Tourism website is an excellent place to visit. It has recommendations on things to do, where to stay, and where to eat! Visit the website here: